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House Rules

- Quiet time is from 10pm - 7am.
- No smoking or vaping on the deck, balconies, or inside the property/unit.
- Pets are allowed - maximum 2 dogs, no cats.
- No parties.
- No sports equipment inside the property.
- Please ensure you follow all strata and resort rules - information available locally or within the guest guide.
- Do not track mud or any work-related mess into the unit. Furthermore, please do not bring work materials or supplies into the property. Instead, use allocated storage locations.
- Please do not flush anything other than human waste and toilet paper in the toilets. There have been several blockages cleared this year due to wipes and grease. Additionally, please do not put grease, of any kind, down any sink drains.
- Please dispose of your garbage at the local dumpsters, including at departure - thank you.
- Lost or missing amenity access cards will incur a $75 charge per card.
- Please note, that a fine of up to $1000 will be issued if the house rules are not obeyed. Furthermore, in addition to a fine, you could be asked to vacate the property.
- Checkout is strictly 10 am unless otherwise approved by us, or booked through the booking platform. Failure to check out on time incurs a $100 fine.

Thank you for your understanding and cooperation with the Panorama Resort and house rules.

Please be aware that sometimes, due to safety concerns or maintenance issues, Panorama Resort may need to close resort amenities at short notice. No refunds or discounts will be issued for situations beyond our control.

- Guests must shower before using the hot tub. To prevent hot tub foaming, please shower with your bathing suit to get rid of any laundry detergent residue.
- If the hot tub has a padlock, please refer to your check-in instructions for the code.
- No glass in or around the hot tub.
- Max usage time of 15-20 minutes.
- No overloading of the spa: one person per seat.
- No touching or removing filter parts or filter settings.
- Do not turn off all the jets, this will overload the pump and cause permanent damage.
- Do not add any chemicals or foreign objects into the spa.
- Do not remove the floating dispenser (if removed and water turns foul, guests will be fined for water change or heavy shock).
- If the hot tub or hot tub area has beer cans or glass breakages this will trigger a water change at your cost.
- No smoking of anything in the hot tub, and butts of any kind will trigger a proactive water change at your cost.
- The hot tub cover must be handled with care and closed after use.
- Do not sit on or put any weight on the cover when closed.
- Do not use soaps or oils in the hot tub.
- Please adhere to the 10 PM quiet time and be respectful of the neighbors. Noise travels far outside of the unit.
- Please use the pool towels provided, not the nice white ones.
- For your peace of mind, a local company cleans the hot tub and balances the chemicals during and between guest stays.

Please note, failure to comply with these rules may result in a minimum $200 fine, plus any additional costs incurred to repair the damage caused.

Thank you for your understanding and cooperation of these hot tub rules. We hope you enjoy your stay.

**Changing the temperature**

The easiest way to lower the temperature is to lower the set point. To do this, use the temperature arrow to the desired heat, and then open the cover for a few hours (leave shut if raising the temperature).

Please note, changing the filter cycles effectively puts the tub in an “away” mode. This means the tub can no longer clean itself effectively and may result in the water needing an urgent change. If these settings are changed the aforementioned fine will be issued. Our professional maintenance team checks the tub after each guest's stay.

**Hot tub availability**

Sometimes, due to emergency repairs or damage caused by previous guests the hot tub may be unavailable. Under these conditions it is out of our control. Please be assured that we will do everything within our power and ability to resolve. Please note, no refunds will be honoured in such situations.

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